You have 30 days from the day your order is delivered to return an item. It needs to be unworn and in its original condition, with all tags and packaging still attached, as signs of wear or damage will disqualify the return. You pay for return shipping, unless the item was defective, damaged or the wrong item, in which case we arrange and pay for it. Once your return arrives and passes our quality check, we refund the original payment method within up to 10 business days and email you to confirm.

We usually need 1 to 3 business days to prepare your order before it leaves our fulfilment centre, and transit typically takes another 5 to 8 business days. That works out at roughly 6 to 11 business days from the date you order. These are estimates, so the exact timing can vary a little.

Yes, shipping is free everywhere in the United States with no minimum spend. You do not need a code, it is applied automatically at checkout.

As soon as your order ships, we email you the tracking details. You can also follow your parcel on our Track Your Order page at any time. If the email has not turned up, check your spam folder or get in touch and we will resend it.

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. Every transaction is encrypted over SSL and handled by a certified payment provider, so your details stay protected.

You can email us at info@emmablakenewyork.com or call +1 640 238 0578. We are open 9:00 AM to 5:00 PM (EST), Monday to Friday, and closed at weekends. Messages sent outside those hours will be picked up on the next working day.